Got a query? Want to contact FAB customer care? And don’t know the contact numbers?
Don’t worry, you’re in the right place! We have listed down all FAB banking services-related customer support options for you.
And here’s the kicker: FAB offers 24/7 support to its customers, ensuring a smooth and accessible banking experience at all times, from anywhere.
Now the question is, how can you contact FAB Support?
The answer is simple: visit the relevant FAB Banking service section of this latest guide, find the contact information, dial the number (or send an email), and resolve your issue.
However, before proceeding to the relevant service section of this guide, ensure you understand how FAB customer support operates. To understand this, please read the crucial information below.
A Crucial Piece of Information Before We Move on: FAB Virtual Agent (no more waiting for hours)
Recently, FAB has introduced Virtual Agent, an AI-based agent that understands the nature of your query and attempts to resolve it. After reviewing your query, we will assist you either through self-support or by transferring the call to a customer service agent (a live representative).
The point is that whenever you call the support number, the system’s voice talking to you is actually an AI-based virtual call agent.
Other than that, now you don’t need to spend hours waiting to go through the IVR menu. This AI call agent can quickly understand your problem and provide an instant reply.
Now you may be thinking, how can you talk with the Virtual Agent?
Simply:
- Dial the main customer care number (600 52 5500 or +971 2 6811511).
- Express your query naturally, e.g., “I want to know my Ratibi card balance” or “how can I reset my card PIN?”
- And then get an answer to your question.
By the way, you can also replay what was said. Just say “Repeat” at the end of each query.
FAB General Customer Care
If you don’t know any specific FAB Service contact details, then just reach out to them through these options for any service and get an instant solution to your problem.
- Main Helpline for UAE Residents: 600 52 5500
- Main Helpline for International Customers: +971 2 6811511
- Main Email: [email protected]
-
Social Media:
- Twitter (X): @FABConnects
- YouTube: FAB Connects
- Facebook: FAB
- Facebook Messenger: Messenger
- Instagram: fab connects
- LinkedIn: First Abu Dhabi Bank
FAB Credit & Debit Card Customer Care
If you’re experiencing issues with your credit card or want to resolve them quickly, please contact FAB support at 600 52 5500 to resolve your problem.
They assist you in every possible way, whether it’s card activation, deactivation, cancellation, balance inquiry, or renewal of the card (if expired), among other services.
In case you want to raise a dispute on your credit/debit card, then fill out this form and send it to [email protected]
FAB National Housing Loan (NHL) Customer Care
The following are the contact details for National Housing Loan (NHL) related queries:
- NHL Service for UAE Residents: 600560137
- NHL Service for Foreigners: +971 2 4996111
- FAB NHL APP: Open the App –> choose “Help & Support” for NHL customer support.
FAB Ratibi Card Customer Care
For Ratibi Salary card-related issues, you can use these fast, 24/7 Ratibi customer care options to fix your issue:
- Ratibi Service within UAE: 600560137
- Ratibi Service outside of UAE: +971 2 4996279
You can ask them about Ratibi balance inquiry, activation, deactivation, and other related problems.
FAB Customer Care Channels for e-Dirham
Are you experiencing issues with your FAB e-Dirham Visa prepaid card? Contact FAB Support through these channels:
- Phone Number within UAE: 600500201
- International Number: +971 2 4996125
FAB Islamic Banking Customer Care
If you’re a FAB Islamic Banking user with inquiries, please don’t hesitate to contact FAB using the provided contact details.
- UAE Number: 8002200
- Outside of UAE (International): +971 2 4996299
FAB Siraj Customer Care
- Email: [email protected]
- In-Person Assistance: Visit the FAB Siraj Centre of Excellence located at Sheikh Zayed Road in Dubai.
FAB POS Customer Care
- For UAE Residents: 02 4104888
-
For Foreigners: +971 2 4104888
Using these numbers, you can easily resolve your POS-related inquiries, such as transaction queries, technical issues, and setting up your POS terminal.
FAB Payit Customer Care
The following are the Payit customer care contact details:
- In the United Arab Emirates (UAE): 600543329
- For International Customers: +971 2 4996411
- Email: [email protected]
FAB Corporate & Investment Banking Customer Care
Reach out to FAB customer care for corporate & investment banking inquiries through these contact options:
| Service Type | Phone Number | |
|---|---|---|
| Global Transaction Banking—Technical Support | +971 2 6920766 | [email protected] |
| Global Corporate Finance | +971 2 3053888 | [email protected] |
|
Government Customer Services |
+971 2 4105151 | [email protected] |
| FIG (Financial Institutions Group) | +971 2 3053888 | [email protected] |
| Investment Banking Group—Abu Dhabi | +971 2 4105151 |
[email protected] |
| Investment Banking Group—Dubai | +971 4 3710144 | [email protected] |
| Corporate Banking Group—Abu Dhabi | +971 2 4105101 | [email protected] |
| Corporate Banking Group—Dubai | +971 4 3710400 | [email protected] |
| MNC (Multinational Corporations)—Abu Dhabi | +971 2 4105101 | [email protected] |
| MNC (Multinational Corporations)—Dubai | +971 4 3710444 |
[email protected] |
Note: For in-person assistance, visit the FAB Customer Service Department located in Dubai, at Khalifa Street, FAB One Tower, 14th Floor.
FAB Commercial Banking Customer Care
These are the FAB Commercial Banking Contact info that you can use for SMEs(Small and Medium-sized Enterprises), corporations, and other related institutions:
| Service | UAE Contact Number | International Contact Number | Email Support |
|---|---|---|---|
| Commercial Banking | 600 52 2235 | +971 2 499 6700 | [email protected] |
| Trade or business-related queries |
+971 4 6079722 |
+971 4 6079722 | [email protected] |
You can inquire about:
- Fee & Charges
- Loans & Credit Facilities
- KYC/Compliance & Documentation
- Account Closure or Transfers
- Payments & Transactions
And many other business banking queries.
FAB Elite & Private Banking Customer Care
The following are the FAB Customer Support channels for Elite and Private Banking:
| Service | UAE | International | |
|---|---|---|---|
| Elite Banking | 80040000 | +971 2 4103402 | [email protected] |
| Private Banking |
80040000 |
+971 2 4996599 | [email protected] |
FAB Investor Relations Customer Care
- Investor Relations Team: [email protected]
- Private Banking: [email protected]
If you have shares and dividends-related queries, you can reach out to the registrar through this email: [email protected]
FAB PR and Media Contact
For PR (Public Relations) and media-related queries, reach out to FAB using this email:
FAB Securities Customer Support (Trading & Investments)
- Toll-free Helpline: 80062237
- Hotline Helpline: 026161663
- Trading Desk Number: 026161777
-
Email:
[email protected]
FAB Customer Care Asia
FAB Customer Care India
- Helpline Number: +91 22 33311111
- Email for Enquiries: [email protected]
- Central Branch Location: Mumbai
FAB Customer Care Singapore
- Telephone: +65 6594 9700
- Fax Number: +65 6836 7937
- Email for Complaints: [email protected]
- Central Branch Location: Asia Square Tower 2
FAB Customer Care Hong Kong
- Telephone: +852 3413 4388
- Fax Number: +852 3413 4343
- Email: [email protected]
- Main Branch Location: ICBC Tower, Central
FAB Customer Care South Korea
- Contact Number: +82 2 767 2900
- Central Branch Location: Jongno-gu
FAB Customer Care China
- Contact Number: +86 21 50811191
- Fax Number: +86 21 50811119
- Main Branch: Shanghai
FAB Customer Care Middle East and North Africa (MENA)
FAB Banking Support Saudi Arabia (KSA)
- Helpline Within Saudi Arabia (toll-free): 800 124 2222
- Helpline Within Saudi Arabia (may charge): 920010695
- Helpline Outside of Saudi Arabia: +966 9200 10695
- Customer Support Email: [email protected]
- Main Branch: Riyadh
FAB Customer Support Egypt (FABMISR)
- Helpline (24/7): 16555
- Outside of Egypt: +202-16555
- Customer Care Email: [email protected]
FAB Customer Care Details Oman
- Within Oman: 800 76076
- Outside of Oman: +968 24 761076
- Email for Customer Queries: [email protected]
- Email for Customer Complaints: [email protected]
- Main Branch: Muscat
FAB Customer Care Details Kuwait
- Helpline Within Kuwait: 182 0120
- Helpline Outside of Kuwait: +965 2 290 4141
- Call Centre (24/7): +965 2 290 4190
- Fax Number: +965 2 249 196/197/198
- Custom Enquiry Email: [email protected]
- Main Branch: Sharq
FAB Customer Care Details Bahrain
- Telephone Bahrain: +973 17 560 870
- Fax: +973 17 583 281
- Email for Customer Complaints: [email protected]
- Main Branch: Diplomatic Area, Manama.
FAB Customer Care Europe
FAB Customer Support UK (United Kingdom)
- Telephone Number for Customer Enquiries: +44 (0) 20 7393 3600
- Email for General Queries: [email protected]
- Email for any Complaint: [email protected]
- Main Branch: London
FAB Client Support Switzerland
Private Banking Service
- Telephone Number: +41 (0) 22 707 50 00
- Fax: +41 (0)22 707 50 10
- Email for General Enquiries: [email protected]
Corporate & Investment Banking Help
- Contact Number: +41 (0) 22 318 28 50
- Fax Number: +41 (0)22 318 28 59
FAB Contact Support France
- Phone Number: +33 1 53 23 02 80
- Fax Number: +33 1 47 20 81 60
- Email for Customer Enquiries: [email protected]
- Email for Customer Complaints: [email protected]
FAB Bank Customer Care Service US
- Contact Number: +1 202 842 7900
- Fax Number: +1 202 842 7955
- Email for Complaints: [email protected]
FAB Customer Care FAQs: Frequently Asked Questions
How do I talk to FAB Customer Care?
You can contact FAB customer care using 600525500 (UAE) or +971 2 681 1511(international).
Can I use my FAB debit card internationally?
Yes, you can use your FAB Debit card for daily transactions or withdrawals.
What should I do if I lose my ATM card?
If your ATM card has been lost or stolen, immediately contact the FAB Support Team to block it.
How can I cancel my credit card?
To cancel your credit card, first clear your unbilled interest and then contact FAB customer support to request card cancellation.
How do I contact FAB ATM Customer Care?
You can contact FAB ATM customer care at 600 525 500.
My FAB Mobile App is not working. What to do?
If your FAB Mobile App is not working correctly, uninstalling and reinstalling the app may resolve the issue.
How can I contact the FAB Support human agent?
FAB Virtual agent automatically decides whether your query needs a human agent or can be solved by the Virtual Agent.
What is the toll-free number of FAB Customer Care?
The FAB Islamic customer care toll-free number is 8002200.
What is the toll-free number of FAB Elite and Private Banking?
The toll-free number for FAB Elite and Private Banking is 800400000.
Which services can FAB’s Virtual Agent help customers with?
FAB Virtual Agent can assist you with Balance inquiries, PIN changes, card activation and deactivation, email statements, credit card payments, and more.
Does FAB Bank Offer Live Chat Support?
To date, FAB doesn’t provide any sort of live support. However, you can contact them through their helpline number or by visiting a nearby branch.
How can I find a nearby FAB Branch or ATM?
To find your nearest FAB Branch or ATM, you can use the FAB Branch and ATM Locator tool.